The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Getting Care

Appointments & Referrals

To make an appointment, log in to the MHS GENESIS Patient Portal​.

You'll need a referral for any care your primary care manager does not provide, such as urgent, preventive, mental health, and specialty care. Find out more about how to obtain the necessary referral and authorization.

Contact Us

Phone

Appointment Line
315-782-CARE (2273)
Appointment Line Alternate
315-782-2778
Referral Management Center
315-782-7373
Don't forget to keep your family's information up to date in DEERS!