Getting Care

Appointments & Referrals

To make an appointment, log in to the TOL Secure Web Portal​.

Read the TOL Appointment Center Brochure for more information.

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Contact Us


  • Appointment Line: 315-782-CARE (2273)
  • Appointment Line alternate: 315-782-2778
  • Referral Management Center: 315-782-7373
Don't forget to keep your family's information up-to-date in DEERS.