Health Services

Outpatient Records

We provide records to clinics upon request for patient appointments. Upon receipt of permanent change of station orders records are packaged and mailed to the member’s gaining unit. If a member is retiring or separating all electronic medical records are printed and filed into the outpatient medical record prior to the outpatient medical record being forwarded to the Air Force Service Treatment Record Cell via United States Postal Service. A Release of Information provides copies of medical records to members, legal, and insurance companies. We operate in accordance with the Health Insurance Portability and Accountability Act, or HIPAA, guidelines. Routine record requests are completed within 30 days.

Contact Us

Location: Building 405, Room 1216


  • Monday through Friday, 8 a.m. to 5 p.m.
  • All day training the third Wednesday of every month starting at 8 a.m.

Telephone: 315-782-6589

Don't forget to keep your family's information up-to-date in DEERS.