We provide records to clinics upon request for patient appointments. Upon receipt of permanent change of station orders records are packaged and mailed to the member’s gaining unit. If a member is retiring or separating all electronic medical records are printed and filed into the outpatient medical record prior to the outpatient medical record being forwarded to the Air Force Service Treatment Record Cell via United States Postal Service. A Release of Information provides copies of medical records to members, legal, and insurance companies. We operate in accordance with the Health Insurance Portability and Accountability Act, or HIPAA, guidelines. Routine record requests are completed within 30 days.